Website: mycustomsong.in
Last Updated: November 2025
1. GET IN TOUCH
We’d love to hear from you! Whether you have questions about our services, need technical support, or have feedback, our team is here to assist.
2. PRIMARY CONTACT CHANNEL
Email: ashxos@gmail.com
When to use email:
- General inquiries about the service
- Technical support and troubleshooting
- Billing and payment questions
- Refund and cancellation requests
- Feature requests or suggestions
- Business inquiries and partnerships
Expected Response Time: 24-48 business hours (Monday – Friday, excluding holidays)
3. COMMUNICATION PREFERENCES
When contacting us, please include:
- Your full name
- Your registered email address (if applicable)
- Order number (if regarding a specific order)
- Clear description of your inquiry or issue
- Preferred method of contact for response
Subject Line Format (recommended):
text[Inquiry Type] - [Description] - [Your Name]
Examples:
- “[Order Status] – Song delivery issue – John Doe”
- “[Technical Support] – Download link not working – Jane Smith”
- “[Refund Request] – Quality concern – Mike Johnson”
4. SUPPORT SERVICES AVAILABLE
Our support team can assist with:
- Order Related: Status, delivery, download issues
- Technical Support: File format, download problems, account access
- Refunds & Cancellations: Processing requests, status inquiries
- Billing: Payment issues, invoice requests, pricing clarification
- Specifications: Clarifying song creation preferences, revisions
- General Questions: Service information, policy clarification
- Complaints: Grievance redressal, service concerns
5. RESPONSE TIME COMMITMENTS
| Inquiry Type | Response Time |
|---|---|
| Order Status | 24 hours |
| Technical Issues | 24-48 hours |
| Refund Requests | 2-3 business days (review), then 5-7 business days (processing) |
| Billing Inquiries | 24-48 hours |
| Complaints/Grievances | Within 30 days |
| Feature Requests | Within 7 business days (acknowledgment) |
6. BUSINESS HOURS
- Monday – Friday: Regular support hours
- Weekends & Public Holidays: Limited response time (may be delayed)
- All times in IST (Indian Standard Time)
7. GRIEVANCE REDRESSAL MECHANISM
For complaints or grievances:
- Initial Contact: Email ashxos@gmail.com with detailed complaint
- Reference Number: You will receive a grievance reference number
- Investigation: We will investigate within 7-14 business days
- Resolution: We will propose a resolution within 30 days
- Follow-up: Confirmation of resolution implementation
Escalation: If unsatisfied with resolution, you may file a formal complaint with consumer protection authorities.
8. PRIVACY ASSURANCE
When contacting us:
- Your personal information will be handled according to our Privacy Policy
- Information will be used only for responding to your inquiry
- We will not share your details with third parties without consent
- Your communication may be kept for service improvement purposes
9. FEEDBACK AND SUGGESTIONS
We value your feedback:
- Share Suggestions: Email your ideas for improvement
- Report Bugs: Let us know of technical issues
- User Testimonials: Share your positive experiences
- Service Reviews: Your honest feedback helps us improve
All feedback is reviewed and considered for future service enhancements.
10. ALTERNATIVE CONTACT METHODS
Currently, email is our primary contact method:
- Website: https://mycustomsong.in/
- Email: ashxos@gmail.com
- Support Portal: Check your account dashboard for self-service resources
Additional contact methods may be added in the future.
11. FAQ AND KNOWLEDGE BASE
Before contacting support, please check:
- Website FAQ section
- Help documentation
- Troubleshooting guides
- Policy pages (Terms & Conditions, Privacy Policy, Refund Policy)
This may resolve your issue quickly.
12. ESCALATION PATH
If your issue is not resolved satisfactorily:
- Request escalation to management (specify in your email)
- Provide detailed history of previous communications
- Explain why previous resolution was unsatisfactory
- Specify desired resolution
- Management review within 5 business days
13. LEGAL AND FORMAL NOTICES
For legal matters:
- Formal notices should clearly indicate they are legal notices
- Include specific reference to applicable law and claim
- Send via email with delivery confirmation
- Send to: ashxos@gmail.com with subject “Legal Notice”
14. SOCIAL MEDIA
We may also monitor:
- Website comments (if available)
- Business social media accounts (if established)
- Online reviews and ratings
Response via social media may take longer than direct email.
15. FREQUENTLY ASKED QUESTIONS
Q: How long does it take to get a response?
A: Most inquiries receive responses within 24-48 business hours.
Q: What if I don’t receive a response?
A: Email again with your previous email as reference. Check spam folder.
Q: Can I call for support?
A: Currently, email is our primary support channel.
Q: What information should I provide?
A: Order number, email, issue description, and any relevant dates.
Q: How do I track my order?
A: Email ashxos@gmail.com with your order number for status.
Q: What if I have a complaint?
A: Follow the grievance redressal process outlined in Section 7.
16. CONTACT INFORMATION SUMMARY
| Contact Method | Details |
|---|---|
| Primary Email | ashxos@gmail.com |
| Website | https://mycustomsong.in/ |
| Expected Response | 24-48 business hours |
| Support Hours | Monday – Friday (IST) |
IMPORTANT LEGAL NOTICES
Applicability
These policies apply to all users of mycustomsong.in, whether you are individual consumers or business entities.
Compliance Statement
These policies have been designed to comply with:
- Indian Contract Act, 1872
- Information Technology Act, 2000
- Information Technology Rules, 2021
- Consumer Protection Act, 2019
- Digital Personal Data Protection Act, 2023
- E-commerce Rules, 2020
Dispute Resolution
All disputes shall be subject to the jurisdiction of courts in India. You agree to resolve disputes in accordance with applicable Indian laws.
Effective Date
These policies are effective from November 2025 and shall remain valid unless modified.
Future Modifications
We reserve the right to update these policies. Significant changes will be communicated to registered users via email. Continued use of the service constitutes acceptance of modified policies.
Last Updated: November 2025
For inquiries: ashxos@gmail.com